Shipping and Return
📌 Website: alviskit.com
📩 Contact Email: [email protected]
At Alvis Kit, we are dedicated to delivering high-quality plush toys with a seamless shopping experience. Please review our Shipping and Return Policy before placing an order. By purchasing from our website, you agree to the terms outlined below.
1. Shipping Policy
1.1 Processing Time
- All orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
1.2 Shipping Methods & Delivery Time
We offer different shipping options depending on the destination:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 7-14 business days | Worldwide |
| Express Shipping | 3-7 business days | Selected regions |
- Delivery times may vary due to external factors such as customs processing, carrier delays, or weather conditions.
- Tracking information will be provided via email once your order has been shipped.
1.3 Shipping Costs
- Shipping fees vary depending on location, order size, and shipping method.
- The exact shipping cost will be displayed at checkout before completing your purchase.
- Free shipping may be available for select orders based on promotional offers.
1.4 Address Accuracy & Non-Delivery
- Customers must provide a complete and accurate shipping address.
- Alvis Kit is not responsible for lost packages due to incorrect addresses.
- If a package is returned due to an incorrect address, additional shipping charges may apply to resend it.
2. Return & Exchange Policy
2.1 Eligibility for Returns & Exchanges
We want you to be completely satisfied with your purchase! If you’re not happy with your order, you may request a return or exchange under the following conditions:
- The item must be unused, in its original condition, and with all packaging intact.
- Returns must be initiated within 30 days of delivery.
- Final sale items, customized products, and gift cards are non-refundable.
2.2 How to Initiate a Return
To request a return, follow these steps:
- Contact Us at [email protected] with your order number and reason for return.
- Our customer service team will provide return instructions and a return authorization.
- Ship the item back to our designated return address.
2.3 Return Shipping Costs
- If the return is due to a defective or incorrect item, we will cover the return shipping cost.
- For all other returns (e.g., change of mind, wrong size selection), the customer is responsible for return shipping fees.
- We recommend using a trackable shipping service as we are not responsible for lost return shipments.
2.4 Refunds & Processing Time
- Once we receive your returned item, we will inspect it within 3-5 business days.
- If approved, a refund will be issued to your original payment method within 5-10 business days.
- Original shipping fees are non-refundable, except in cases of defective or incorrect items.
2.5 Exchanges
- If you wish to exchange an item for a different size or style, please place a new order and return the original item following the return process.
- Exchanges are subject to stock availability.
3. Cancellations & Order Changes
- Orders can be canceled or modified only if they have not yet been processed.
- If your order has already been shipped, it cannot be canceled, but you may proceed with a return after receiving the item.
- To request a cancellation or change, email us at [email protected] as soon as possible.
4. Damaged or Defective Items
We take great care in packaging our plush toys, but if your order arrives damaged or defective:
- Contact us within 7 days of delivery with photos of the damaged item and packaging.
- We will arrange a replacement or refund at no additional cost.
5. Contact Us
For any questions regarding shipping or returns, feel free to contact us:
📩 Email: [email protected]
🌍 Website: alviskit.com
Thank you for choosing Alvis Kit! We appreciate your support and look forward to delivering adorable plush toys to your doorstep. 🧸✨